RATES AND PRICE
VARIATIONS:
We reserve the right to vary prices and rates in the event of changes in
exchange rates or price rises made by airlines or other suppliers. If the cost
of any service increases due to exchange rate fluctuations, price increases, tax
changes or any other reason, you are required to pay the increase when notified
by us or you may cancel the booking which may result in cancellation fees. We
are not liable in any way if any increase occurs. Rates quoted are appropriate
to the particular product at the time of quoting and these rates may change
prior to the travel date. All prices are subject to availability and can be
withdrawn or varied without notice.
CONTRACT
These booking terms and conditions govern all bookings that you make with
Dial2Travel. They will however vary depending on whether you make a booking with
us for a flight only or a Package, A "package" is a combination of Flight as one
component and at least one of the following: - (i) transport (ii) accommodation
(iii) another tourist service, providing those two or more components are sold
to you at the same time at an inclusive price with full payment being made to
the Company. Anything else (e.g. air tickets only, air tickets and accommodation
booked at different times or a cruise only) constitutes "other holiday
arrangements" or "Individual Components", If you book Individual Components with
us, we will make the booking as an agent for the relevant supplier(s) (e.g. the
airline or hotel supplier) and your contract will be subject to the supplier's
own terms and conditions which could limit or exclude liability to you, often in
accordance with international conventions. Copies of the supplier's terms and
the international conventions are available on request.
No contract will come into existence between us until we accept your booking and
we receive your full payment in cleared funds and issue a confirmation invoice.
We reserve the right to refuse, at our sole discretion, any booking. For online
bookings, the contract will come into existence upon acceptance of the booking
conditions presented at the end of the booking process and once we have received
your full payment in cleared funds.
When you make a booking, you confirm that you have the authority to accept, and
do accept these conditions on your behalf and on behalf of all members of your
party and further, if you are making a booking for more than one person, that
you are responsible for all payments due from each and every party member for
whom you are making a booking. Booking services with the company are currently
only available to persons who are at least 18 years old. By submitting a booking
you warrant and confirm to us that you comply with those arrangements. It is
your responsibility to ensure that any information which you give us is accurate
and that information which is given to you by us or any of our suppliers is
passed on to all members of your party.
All contracts with the Company and all matters arising from them are subject to
English law and to the exclusive jurisdiction of the courts of England and
Wales. All services offered are subject to availability.
DATA PROTECTION POLICY
Dial2Travel is registered data controller under data protection act 1998 with
information commissioner’s office and In order to process your booking and to
ensure that your travel arrangements run smoothly and meet your requirements, we
need to use the information you provide such as name and address, and any
special needs/dietary requirements, etc.
We take full responsibility for ensuring that proper security measures are in
place to protect your information. We must pass the information on to the
relevant suppliers of your travel arrangements such as airlines, hotels,
transport companies, etc. The information may also be provided to security or
credit checking companies, public authorities such as customs and immigration if
required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA),
controls on data protection in your destination may not be as strong as the
legal requirements in this country. We will not pass any information on to any
person not responsible for part of your travel arrangements. This applies to any
sensitive information that you give to us such as details of any disabilities,
or dietary or religious requirements. If we cannot pass this information to the
relevant suppliers, whether in the EEA or not, we cannot proceed with your
booking. In making this booking, you consent to this information being passed on
to the relevant authorities.
BOOKING YOUR TRAVEL ARRANGEMENTS
Bookings made by telephone
You must also ensure that all information which you provide is accurate and that
the credit or debit card you are using is your own or, subject to our agreement,
if it is a third party's you have their express authorization to use their
credit or debit card and that sufficient funds are available to cover the cost
of the arrangements which you book with us.
On acceptance of your booking, we shall debit payment from you and send you a
confirmation invoice. From this point cancellation charges will apply: Please
note that a telephone booking confirmation is as firmly confirmed as if it were
made/confirmed in writing immediately. As soon as you receive the confirmation,
please check the details carefully and inform us immediately, the very same day
of the booking if anything appears to be incorrect as it may not be possible to
make changes later.
Bookings made online:
If you book online, you must provide us with all information which we require.
You must also ensure that the credit or debit card you are using is your own
(or, subject to our agreement, if it is a third party's you have their express
authorization, to use their credit or debit card) and that sufficient funds are
available to cover the cost of the arrangements which you book with us.
When we receive and accept your booking we will send you a confirmation e-mail
and invoice and debit payment from you. We do not make any representation or
warranty as to the availability of any package holiday, flight or Individual
Components nor that our booking services are free from infection of viruses or
anything else that has a contaminating or destructive effect on your property.
PAYMENTS
Deposits: Bookings of £1000 or
less, or bookings travelling within 45 days will be required to pay the full
amount at the time of confirmation. Bookings over £1000 or travelling more than
45 days out will be required to pay a deposit of £200 per flight at the time of
confirmation. The appropriate amount will automatically be debited to the credit
card provided. Any booking not deposited with us by this time will automatically
cancel without notification. Deposit conditions for certain accommodation and
tour products may vary, these are listed on the individual page. We will advise
you in writing of these conditions at the time of booking. Bookings over
Christmas and New Years (Festive Season) require a non refundable deposit of
between £300 & £500, and final payment 60 days prior, as this it non refundable
under any circumstances travel insurance is strongly recommended.
Bookings made less than 45 days prior to travel: Bookings made within 45 days of
travel must provide a credit card guarantee at the time of booking, if the
booking is available exactly as requested full payment will automatically be
taken.
Final Payment: Final payment is
due 45 days prior to travel date. No tickets will be issued until final payment
is received in our office. Final payment conditions for certain flights and tour
products may vary. We will advise you in writing of these conditions at the time
of booking. Please note the final payment may vary from the original booking
price or quote if the product is subject to exchange rate fluctuations or price
rises by wholesalers or other suppliers.
Card Fees: Please note that a
card fee will be applied automatically to credit card payment amounts:
Surcharge fee of 3% be charged on all Visa, Mastercard and American Express
cards.
Cheque payments: Will only be accepted for bookings travelling outside 50 days.
Payments made by cheque or direct deposit do not attract any fees.
Standard Cancellation Policy:
- Bookings cancelled inside 30 days - Non refundable
- Deposited bookings cancelled 30 or more days prior to travel - Deposit is non
refundable PLUS you will be charged any cancellation fees that are levied by the
supplier
- Fully paid bookings cancelled 30 days or more prior to travel - Deposit PLUS any
fees levied by the supplier are non refundable American Express refunds will be
less 3% as American Express keep the credit card fee. All other card companies
refund the fee.
Flight Cancellation Policy:
- Flight Bookings are totally non refundable or transferable
- Cancellations must be in writing and should be addressed to the consultant
handling the booking.
- CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket
issue.
- Any money refunded to Credit or American Express cards, the fee of 3% surcharge
will not be refunded as this fee is kept by the company.
Special Cancellation Conditions: Certain accommodation and tour products will
apply additional cancellation charges. These cancellation conditions and costs
are located under the pricing on the individual pages and will be clearly
advised to you in writing at time of booking.
Amendment Fees: Any amendments made to confirmed bookings will incur a fee
according to Airlines rule. The fees are charged per amendment. This is in
addition to any fees that may be levied by the supplier or airline.
Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation
of services after your holiday has commenced can incur penalties. There is no
refund for unused services.
Reporting of Incidents: Any abnormal incidents including
injuries, service problems, cancellation of a service or dissatisfaction must be
reported to Dial2Travel during the event to allow us an opportunity to rectify
the situation or provide assistance.
GENERAL
Validity of Rates: Prices are valid for the dates indicated.
Currency: All rates are quoted in pound sterling, or as otherwise indicated.
Payment Options: Dial2Travel offers a secure server for your card payments.
Alternatively, you can fax through your credit card details to us, send a cheque
or make a direct deposit.
Travel Insurance: It is extremely important that you take out Travel Insurance.
It is ESSENTIAL that this insurance covers you for involuntary cancellation of
your holiday including airfare(s). If you suffer from any disability or medical
condition you must disclose this in advance to the insurance company. All
insurance premiums are payable in full at the point of sale and are sold
incorporating a 14 day cooling off period after which time some policies may be
non-refundable and you should check at the time of purchase. The 14 day cooling
off period only applies if you have not departed the UK or made any claim under
the insurance policy.
CANCELLATION AND CHANGES BY THE COMPANY
On the unlikely chance that we have to make any changes to your travel
arrangements, we may have to make changes and we reserve the right to do so at
any time. Most of these changes will be minor and we will advise you of them at
the earliest possible date. We also reserve the right in any circumstances to
cancel your travel arrangements. For example, if the minimum number of clients
required for a particular travel arrangement is not reached, we may have to
cancel it. However, we will not cancel your travel arrangements less than 8
weeks before your departure date, except for reasons of force majeure or failure
by you to pay the final balance. If we are unable to provide the booked travel
arrangements, you can either have a refund of all monies paid or accept an offer
of alternative travel arrangements of comparable standard from us; if available
(we will refund any price difference if the alternative is of a lower value). If
it is necessary to cancel your travel arrangements, we will pay to you
compensation as set out in this clause, except where the reason for the
cancellation is circumstances amounting to force majeure (see clause
In accordance with EU Regulation 2111/2005 we are required to advise you of the
actual carrier operating your flight/connecting flight/transfer. Any changes to
the actual airline will be notified to you as soon as possible. Such a change is
deemed to be a minor change. Other examples of minor changes include alteration
of your outward/return flights by less than 12 hours, changes to aircraft type,
change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you as soon as
reasonably possible if there is time before your departure. You will have the
choice of either accepting the change of arrangements, accepting an offer of
alternative travel arrangements of comparable standard from us if available (we
will refund any price difference if the alternative is of a lower value), or
cancelling your booked holiday and receiving a full refund of all monies paid.
In all cases, except where the major change arises due to reasons of force
majeure, we will pay compensation as detailed below:
Period before departure within which notice of Cancellation or major change is
notified to you Credit/compensation per full paying passengers (excluding
infants)*
* For children invoiced at reduced rates, credit/compensation will be paid on a
pro rata basis of the adult rate.
FORCE MAJEURE
We accept no responsibility for and shall not be liable in respect of any loss
or damage or alterations, delays or changes arising from unusual and
unforeseeable circumstances beyond our control, such as war or threat of war,
civil strife, industrial dispute including air traffic control disputes,
terrorist activity, natural and nuclear disaster, fire or adverse weather
conditions, epidemic, technical problems with transport, closure or congestion
of airports or ports, cancellations of schedules by scheduled airlines. You can
check the current position of any country by telephoning the Foreign and
Commonwealth Office’s Travel Advice Unit on 0845 850 2829
PRICING POLICY
All fares and are subject to availability. Once a confirmation invoice has been
issued the price shown on that invoice may only vary as outlined below or if you
amend you’re booking. While every effort is made to avoid surcharges, the right
is reserved to pass on any cost increase levied by the suppliers. No surcharge
will ever be levied for air tickets after we have received full payment in
cleared funds and tickets have been issued. (b) "Packages": Prices may only be
changed to reflect government action, increase in transportation costs (e.g.
airfares and cost of fuel), changes in dues and taxes (including VAT) or fees
payable for services (e.g. landing taxes or embarkation/disembarkation fees at
ports and airports) or to reflect fluctuations in exchange rates. In the case of
an increase in cost the Company will absorb an amount equivalent to 2% of the
invoice price (excluding insurance premiums and amendment charges) and you will
be asked to pay the remainder. In the case of a decrease in cost of over 2% of
invoice cost, a refund will be paid to you."
COMPLAINTS AND CLAIMS
If you incur any problems during your trip, it is essential that you bring them
to the attention of the supplier and our agent or staff as soon as it occurs to
give us a chance to investigate and rectify. If the problem cannot be rectified,
you must contact us, in writing, within 28 days of your return. If you do not
raise the matter during your trip, this will affect any later claim you may
make.
FLIGHTS AND FLIGHT TRAVEL DOCUMENTS
All departure/arrival times on your flight ticket are provided by the airlines
concerned and are estimates only. They may change due to air traffic control
restrictions, weather conditions, operational/maintenance requirements and the
requirement for passengers to check in on time. We are unable to make any
special arrangements for you if you are delayed; these matters are at the sole
discretion of the airline concerned. Please note that a flight described in your
flight ticket as "direct" will not necessarily be non-stop...
In accordance with EU regulations we are required to bring to your attention the
existence of a 'Community list', which contains details of air carriers that are
subject to an operating ban within the EU Community. The Community list is
available for inspection at http://ec.europa.eu/transport/index_en.htm.
We reserve the right to change the airline in the event that the airline is
blacklisted under the EU regulations. Any changes to the actual airline after
you have received your tickets will be notified to you as soon as possible and
in all cases at check-in or at the boarding gate.
TRAVEL DOCUMENTS CHECKING AND DESPATCH
It is your responsibility to check that all travel documents issued are correct.
The address for all documentation will be that given at the time of booking.
E-TICKETS
Most airlines offer only electronic confirmation of your reservation, or
'e-ticketing', on certain routes. If you are travelling on an e-ticket route we
can at your request provide you with a paper ticket where permitted. Where you
make a request for a paper ticket, an administration fee of £30 per ticket will
be levied in addition to any applicable airline charge.
SURCHARGES
Changes in *transportation costs, including the cost of fuel, *dues, taxes or
fees chargeable for services such as landing taxes or embarkation or
disembarkation fees at ports and airports and *exchange rates, mean that the
price of your travel arrangements may change after you have booked. However
there will be no change within 30 days of your departure. We will absorb and you
will not be charged for any increase equivalent to 2% of the price of your
travel arrangements, which excludes insurance premiums and any amendment
charges. You will be charged for the amount over and above that, plus an
administration charge of £1.00 per person together with an amount to cover
agents’ commission. If this means that you have to pay an increase of more than
10% of the price of your travel arrangements, you will have the option of
accepting a change to another holiday if we are able to offer one (if this is of
equivalent or higher quality you will not have to pay more but if it is of lower
quality you will be refunded the difference in price), or cancelling and
receiving a full refund of all monies paid, except for any amendment charges. We
will consider an appropriate refund of insurance premiums paid if you can show
that you are unable to transfer or reuse your policy. Should you decide to
cancel for this reason, you must exercise your right to do so within 14 days
from the issue date printed on your final invoice.
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, please advise us at time of booking. Although
we will endeavour to pass any such requests on to the relevant supplier, we
regret we cannot guarantee any request will be met. Failure to meet any special
request will not be a breach of contract on our part. If you have any medical
problem or disability which may affect your arrangements, you must advise us in
writing at the time of booking giving full details. Regrettably, many overseas
destinations do not have even basic facilities required by disabled travellers.
If we feel unable to properly accommodate your particular needs, we must reserve
the right to decline/cancel your booking.
ANTI-FRAUD CHECKS
you agree that we may use Personal information provided by you in order to
conduct appropriate anti fraud checks. Personal Information that you provide may
be disclosed to a credit reference or fraud prevention agency, which may keep a
record of that information.
OUR RESPONSIBILITY
As we act only as a booking agent for the third party suppliers of your
Individual Components, we have no liability if they are deficient nor do we have
any liability for loss, personal injury or death however incurred unless caused
by our negligence.
TELEPHONE CALLS
We reserve the right to record all telephone calls or record them randomly to
ensure that our customer service is constantly reviewed.
DEPARTURE TAXES
It is not always possible to include all departure taxes on your ticket(s). In
some cases departure taxes must be paid by you locally to the Government of the
country you are departing from and are non-refundable by us.
LAW
These booking terms and conditions are governed by English law and the courts of
England and Wales have non-exclusive jurisdiction. Additionally your
accommodation booking may also be subject to local laws, customs and
sensitivities, which may change from time to time.
PASSPORTS, VISA AND HEALTH REQUIREMENTS - You are responsible for
checking all these items and ensuring your travel documents are in order
Passport and Visa: You must consult the relevant Embassy or
Consulate for this information. Requirements may change and you should check for
up-to-date position in good time before booking/departure. We accept no
liability if you are refused entry onto the flight or into any country due to
failure on your part to carry the correct passport, visa or other documents
required by any airline, authority or country. You must have a passport which is
valid for six months after your intended date of return. You must ensure you
have correct visa and health entry requirements for all countries visited
including countries you may just be transiting through. This includes all stops
made by the aircraft even if you do not leave the aircraft or airport. USA note:
International travellers who are seeking to travel to the United States under
the Visa Waiver Program are now subject to enhanced security requirements. All
eligible travellers who wish to travel under the Visa Waiver Program must
enquire and apply with the US authorities about the requirements which apply to
you before you book.
Health: Recommended inoculations for travel may change at any
time and you should consult your doctor on current recommendations before you
depart. Health requirements for your holiday destination are outlined at the
Department of Health website
http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/DH_074297 . You
can also get health advice by calling NHS Direct at 0845 4647. It is your
responsibility to ensure that you obtain the recommended inoculations, take all
recommended medication and follow all medical advice in relation to your trip.
SITE COPYRIGHT
The copyright on all original/custom artwork, maps, navigation elements,
presentation methods and design elements included in our web sites is held
exclusively by Dial2Travel Copyright on all descriptive text is held by
Dial2Travel. Copyright on selected photographic images is also held by
Dial2Travel.
Photographic images are reproduced with the permission of Dial2Travel and the
product and/or service providers represented on the web site, or as shown where
necessary to satisfy the copyright obligations associated with their electronic
reproduction.
Where joint copyright is held over proprietary text or images, Dial2Travel
reserves the right to pursue all copyright infringements on behalf of the
primary copyright holder. Where the copyright for a photographic image is held
exclusively by a third party under licence, Dial2Travel reserves the right to
vigorously protect the copyright of those images on behalf of the third party.
All HTML files used in Dial2Travel web sites are declared to be proprietary
software product developed for use by Dial2Travel only, and as such are subject
to international intellectual property conventions.
All custom graphics used are declared to be works of art created for use by
Dial2Travel only, and as such are subject to international intellectual property
conventions. Image files, HTML documents, and text files are not to be relocated
to another server, or duplicated for commercial purposes without the expess
written permission of Dial2Travel.
Please Contact us (info@dial2travel.co.uk) if you have any further queries about
our security, privacy or data handling procedures. |